Training: Design and deliver training programs on a variety of computer software applications, such as desktop programs, PC maintenance, and programming.
Training materials: Create and maintain training materials, including lesson plans, course outlines, schedules, and assignments.
Training needs: Assess training needs and agree on learning aims.
Training evaluation: Conduct self-evaluations about the effectiveness of training courses and sessions.
Training delivery: Deliver training programs and support and coach learners.
Feedback: Give feedback to learners and management.
Records: Keep records of training materials and subjects.
E-learning: Design e-learning resources for online learners.
Project management: Manage the roll-out of new projects.
Communication: Have good oral and written communication skills.
Interpersonal skills: Have interpersonal and active listening skills.
IT knowledge: Have an aptitude for IT and up-to-date knowledge of common software packages and IT systems.
Required Skills
IT trainers should have a variety of skills, including:
Communication
IT trainers should have excellent verbal and written communication skills, and be able to explain complex concepts in simple terms.
Adaptability
Trainers should be able to adjust their material to meet the needs of their trainees in different situations.
Coaching
Trainers should be able to guide trainees to find answers themselves, rather than directly teaching them.
Organizational skills
Trainers should be able to create and maintain schedules, track progress, and coordinate resources.
Active listening
Trainers should be able to cultivate connections internally to develop impactful solutions.
Leadership
Trainers should be able to inspire, motivate, and empower their teams and stakeholders.
Knowledge of IT
Trainers should have up-to-date knowledge of common software packages and IT systems.
Patience
Trainers should be patient and able to remain calm in stressful situations.
Attention to detail
Trainers should be thorough and pay attention to detail.
